Customer Support Manager m - French And Dutch Speaker H/F - Mars

Description de poste :

We are looking for a dedicated and experienced Customer Support Manager based in the Walloon region to join our dynamic team.

In this position, you will play a pivotal role in ensuring that our customers receive the highest level of service across Belgium, France and the Netherlands. This role fits someone with a strong background in customer service, experience in leading projects and others, and a passion for excellence.

You will collaborate cross-functionally to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. Your role will also involve guiding and coaching a team of Team Leaders to help them achieve their goals.

Main responsibilities :
- Oversee daily operations of the customer support team across Benelux
- Cultivate and strengthen partnerships with customers and internal stakeholders to ensure seamless collaboration and high-quality service delivery.
- Identify, develop and implement support strategies, tools and processes.
- Lead and coach Team Leaders based in Belgium and France
- Maintain up-to-date knowledge of company products and services
- Prepare and present regular reports on team performance
- Ensure compliance with company policies and procedures
- Stay informed about industry trends and best practices

Your profile :
- Bachelor's degree in a related field or equivalent experience
- Extensive experience in customer support, operations or a similar role
- Experience in developing and implementing support strategies
- Proven leadership and team management skills
- Excellent communication and interpersonal skills
- Strong customer focus, problem-solving and conflict resolution
- Strong organizational and time management skills
- Knowledge of performance metrics and reporting
- Proficiency in customer support software and tools
- A very good level of Dutch and French
- Comfortable with shift work, including weekends and holidays
- Willing to travel nationally and internationally

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Antech is part of Science & Diagnostics, a division of Mars Petcare - and we are dedicated to one purpose : creating A BETTER WORLD FOR PETS. Through comprehensive veterinary care, nutrition, breakthrough programs in diagnostics, wearable health monitoring, DNA testing and pet welfare, our 100,000 Petcare Associates help pets in more than 130 countries.

Chez Mars, nous considérons tous les candidats qualifiés de manière équitable, sans faire de distinction liée à l'ethnicité, la couleur de peau, la religion, le genre, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap, ou toute autre caractéristique protégée par la loi. Si vous avez besoin d'un aménagement lors du processus de candidature en raison d'un handicap, n'hésitez pas à nous en faire part. Cette demande n'affectera en aucun cas votre candidature.