Customer Success Manager N H/F - Adevinta

As part of the launch of a new activity at our Mâcon site (in the cité de l'entreprise) on July 1, we are recruiting a Customer Success Manager to support our professional customers in the automotive and real estate sectors. This strategic project aims to strengthen the satisfaction, loyalty and performance of our partners. Join a team of 20 people to take part in this new adventure.

Outgoing call assignments :
- Welcome call following the connection of the new offer contract for priority customers
- Explanations of how the new products work
- Help with using the pro account and its functionalities
- Tips for greater efficiency

Inbound call assignments :
- Questions about their advertisements (efficiency...)
- Additional revenue identification mission :
- Identification of additional sales opportunities with transfer to the dedicated sales team

Prospecting missions :
- Support real estate sales teams in acquiring new customers
- Qualification of self-service customer needs
- Qualify the needs of non-customer real estate agencies
- Present product advantages and schedule appointments with area sales representatives
- Confirmation/reminder of appointment by e-mail to BE sent to customer and field sales rep
- Support sales forces in building customer loyalty

Qualifications :
- Experience in B2B customer relations and/or call center experience is recommended.
- Excellent oral and written communication skills
- Strong customer empathy, sense of service
- Autonomy and initiative
- Good command of IT tools (knowledge of SalesForce is a plus)

Additional information
Benefits :
- Pleasant working conditions (offices, possibility of teleworking...)
- Attractive remuneration (fixed, variable and profit-sharing)
- Opportunities for rapid, tailor-made professional development
- The meal voucher card
- Efficient and competitive health and provident insurance cover
- In addition to these, we offer other benefits

Want to find out more? Apply and ask our recruiters !
Company description

The right career for all !

Created in 2006, http://**** is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective : to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where IT is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don't meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don't meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.