Customer Success Manager H/F - Shippeo

Founded in 2014, Shippeo is a French SaaS company leading the European market in helping shippers and logistics companies track their freight shipments in real-time to improve visibility throughout their end-to-end supply chains.

Relied on by global brands including Carrefour, Total, Schneider Electric, Faurecia, ThyssenKrupp, Saint-Gobain and Eckes Granini, Shippeo's platform helps customers track more than 10 million shipments per year across 70 countries.

Having already raised €71 million in funding, Shippeo is growing rapidly. The team has more than doubled in size to 160 within 2020 and the scaling will continue throughout 2021. Our team of Shippians comprises 27 different nationalities, speaking a total of 29 languages.Are you a solution-driven CSM who thrives in fast-paced environments and loves making customers successful?Do you have experience managing 30+ accounts in a SaaS or logistics environment, and enjoy working across technical products and operational topics, and thrive in the fast-paced environment of a growing company? If so, this could BE your next move.

Why this role matters : As Customer Success Manager, you'll report to the Regional Director of Customer Success and take ownership of a portfolio of key customer accounts. You'll drive adoption, satisfaction, and expansion by helping customers extract real value from Shippeo's platform.

What you'll do :
- Manage Strategic Relationships :
Build long-term partnerships with your accounts, becoming a trusted advisor across both operational teams and senior stakeholders (including C-level).
- Drive Adoption & Problem-Solve :
Monitor key operational topics (e.g. carrier onboarding, support tickets), flag roadblocks, and proactively resolve issues. Understand our platform deeply and ensure customer success through smooth delivery and usage.
- Lead Business Reviews & Strategic Planning :
Conduct regular QBRs to align on goals, risks, and growth opportunities. Help customers think long-term and extract business value.
- Boost Customer Growth & Retention :
Support expansion efforts in collaboration with Sales, identify upsell opportunities, and secure renewals by consistently delivering value.
- BE the Voice of the Customer :
Champion customer needs internally to shape product roadmap, influence cross-functional teams, and improve the customer experience.
- Enable Customer Success Stories :
Partner with Marketing to share impactful customer wins, and co-lead case studies or speaking opportunities.

Who we're looking for :
- 2+ years' experience in a Customer Success, Account Management, or Operational role-preferably in SaaS or logistics.
- Experience managing 30+ accounts, with proven success in handling technical products and diverse customer profiles, with a high degree of autonomy
- Strong stakeholder management skills, including working with senior/executive-level clients.
- This role is based in Paris with a hybrid setup-twice per week in office is expected to support team collaboration and client alignment.
- Tech-savvy and solutions-oriented, comfortable understanding and explaining complex products and solving operational issues.
- Excellent multitasking & prioritization abilities; able to manage multiple accounts and projects simultaneously.
- Fluent in French & English (other languages like German, Dutch, Portuguese, or Italian are a plus).
- Background in supply chain/logistics is a strong advantage.
- Proactive self-starter with a'can-do' attitude; thrives in fast-paced, high-growth environments and adapts quickly to change