Customer Service Officer H/F - Ceva Santé Animale

Customer Service Officer

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our Together, Beyond Animal Health vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our Diversity, Equity and Inclusion policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.missions :

At country level, manage a client portfolio, specifically for export : from following order progress internally, organizing shipments up to delivery and registering and following customer claims.

Implement and apply the local customer services policy, ensuring that orders are delivered on time and customers receive accurate information.

Responsible for the compliance of the data in his/her portfolio (transport purchase orders, date management, handling of customer requests, etc.).

Organize and optimize transport orders using the Incoterms specified. Guarantee appropriate transport of the goods, depending on the required temperature, handling and storage conditions

Manage the portfolio of customer orders in the systems and track their internal progress. Maintain up-to-date and precise flow of information. Provide shipping documents according the the needs of each customer/country. Follow up complaints linked to his/her portfolio. Give customers rapid and precise answers, issuing a credit note if necessary

Ensure shipments are compliant with current regulations : product codes, licences, shipping documents. Ensure the financial risk is under control : prepayment, documentary credit, risk enquiries Register new customers following the compliance procedure in place.

Your
profile :

Fluency in French & English.

At least 2 years experience in a related field.

Fluency in French & English.

At least 2 years experience in a related field.