Application Support Engineer H/F - Mondial Relay

InPost is an innovative European out of home deliveries company which has revolutionised e-commerce parcel delivery in Poland and is now one of Europe's leading OOH e-commerce enablement platforms.

Founded in 1999 by Rafal Brzoska, InPost provides delivery services through our network of over 50,000 Automated Parcel Machines (APMs) and almost 35,000 pick-up drop-off points (PUDO) in nine countries across Europe, as well as to-door courier and fulfilment services to e-commerce merchants. InPost's lockers provide consumers with a cheaper and more flexible, convenient, environmentally friendly and contactless delivery option.

With almost 1000 at InPost Tech only, we're committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.

Our technology stack : Java, Spring Boot, JavaScript, Angular, PostgreSQL, MongoDB, ElasticSearch, Kafka, RabbitMQ, DataBricks, Kubernetes, Power AutomateYour role :
- Provide day-to-day operational support (e.g. configure system workflows, forms, reports, and other application-level settings, manage user access, roles and permissions in line with security standards) to meet business needs for supported applications, ensuring timely issue resolution and minimal service disruption.
- Troubleshoot and resolve technical issues, escalating to external vendors when necessary.
- Analyze business and technical requirements, translating them into functional system designs and configurations.
- Drive and manage small-scale initiatives, change requests (CRs), or implementation projects related to supported systems. Test and deploy new application features, upgrades, and bug fixes.
- Develop user documentation and deliver training sessions to enhance end-user understanding and system utilization.
- Document system configurations, processes, user guides, and procedures.
- Collaborate closely with internal IT teams, business users, and third-party vendors to ensure seamless system performance.
- Support and monitor system integration with other platforms (e.g., via APIs or middleware).

- Bachelor's degree in Computer Science, Information Systems, or a related technical field.
- Proven experience in application support or system administration (3+ years).
- Hands-on experience with business platforms/systems such as CLM solutions (Concord), CRM solutions (Hubspot, MS Dynamics CRM - Dynamics 365 Customer Engagement), Call Center solutions (Kiamo).
- Strong technical troubleshooting and analytical skills with the ability to solve complex application issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Demonstrated experience in system configuration, requirements analysis, and documentation.
- Ability to manage competing priorities and user expectations while navigating system limitations.
- Knowledge of support ticketing systems and ITIL-based service management practices is an advantage.
- Patience, attention to detail, and a proactive attitude towards continuous improvement and service delivery.
- Experience in software development (coding in any language and SQL knowledge) would BE an additional asset.
- Fluency in English (B2) and French.