Customer Support Engineer IT Saas M - F H/F - Lectra

Join Lectra, a leading provider of technology solutions for the fashion, furniture, and automotive industries!Are you passionate about Cloud and SaaS technologies? Do you enjoy solving technical challenges while delivering outstanding customer experiences? This opportunity is for you!

Your Responsibilities

As a Customer Support Engineer, you will be part of our Expertise Center, ensuring the satisfaction of EMEA customers using our Cloud, SaaS, and desktop solutions.

Technical Support:

- Analyze customer needs and provide tailored solutions
- Resolve incidents remotely in line with service commitments
- Collaborate with local teams, R&D, and other expertise centers
- Monitor Cloud application performance using dedicated tools
- Support internal specialists across EMEA subsidiaries

Continuous Improvement:

- Identify areas for improvement in support processes and tools
- Contribute to the knowledge base (FAQs, tutorials, workshops)

Service Development:

- Spot business opportunities and relay them to relevant teams

- Location & Accessibility

Position based in Cestas(23 chemin de Marticot)

How to get here:

- By car: Direct access via exit 25 of the A63 motorway (on-site parking for cars and two-wheelers)
- From Bordeaux city center:
- 12 min by TER train from Bordeaux St-Jean to Cestas-Gazinet
- Then 10 min by bike or scooter via a dedicated cycle path
- From Pessac (Unitec stop):
- Take TransGironde bus line 602 to Marticot stop (approx. 20 min)

Profile description:

Your Profile

Education & Experience:

- Master's degree in Information Systems
- Previous experience in customer support for Cloud applications is a plus

Technical Skills:

- Strong knowledge of digital technologies, Cloud services, and SaaS
- Familiarity with network protocols (IP, Internet), hardware (servers, storage)
- Understanding of API flows and HTTP debugging
- Experience with Linux
- Bonus: Containers, Splunk, Kubernetes

Soft Skills:

- Excellent interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Proactive, adaptable, and able to handle unexpected situations
- Fluent in English (spoken and written)
- Another langage is a plus : Spanish, German or Portuguese

We offer:

- What Lectra Offers You

- Work in an international, multicultural, and agile environment (32 nationalities represented)
- Recently renovated offices located on a 12-hectare wooded campus
- An attractive Works Council (CSE) offering subsidies for travel, equipment rental (hiking, surfing, event gear...), cultural and sports activities, and access to a media library
- 60% coverage of health insurance contributions
- Access to the Bouzet sports complex in Cestas (badminton, tennis court, swimming pool...)
- On-site company restaurant
- Up to 70 remote working days per year