Apprentice- Global Customer Excellence Intern-Courbevoie92- January H/F - CEVA LOGISTICS

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us?CEVA Logistics Ground & Rail France, a recognized leader in finished vehicle logistics, is looking for a work-study intern to join our Liner division within the Business Process Excellence unit.
This role offers a unique opportunity to join a dynamic team and actively contribute to the continuous improvement of the global customer experience.

Main Responsibilities:

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Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.
*
Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.
*
Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.
*
Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.
*
Support internal communication regarding improvement projects to foster team engagement and awareness.
*
Assist with the deployment of best practices and established procedures within the Liner division.

Profile Sought:

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Currently pursuing higher education (Bachelor's to Master's level) in logistics, business, customer relationship management, or a related field.
*
Strong interest in logistics, customer satisfaction, and process improvement.
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Ability to analyze data and propose pragmatic solutions.
*
Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.
*
Autonomy, rigor, and initiative are essential qualities for success in this role.
*
Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.
*
A first experience or internship in logistics or customer service would be an advantage.
* You have a working proficiency in English.

What We Offer:

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Immersion in a major international company providing comprehensive insight into finished vehicle logistics.
*
A stimulating work environment where innovation and continuous improvement are key priorities.
*
Personalized support to help you develop your skills and succeed professionally.
*
The opportunity to build a strong professional network within committed and highly skilled teams.
*
Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.


Join CEVA Logistics Ground & Rail France and help redefine customer excellence in logistics. Your commitment and ideas will make a difference in delivering outstanding service to our partners and clients worldwide.

Main Responsibilities:
*
Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.
*
Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.
*
Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.
*
Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.
*
Support internal communication regarding improvement projects to foster team engagement and awareness.
*
Assist with the deployment of best practices and established procedures within the Liner division.
Profile Sought:
*
Currently pursuing higher education (Bachelor's to Master's level) in logistics, business, customer relationship management, or a related field.
*
Strong interest in logistics, customer satisfaction, and process improvement.
*
Ability to analyze data and propose pragmatic solutions.
*
Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.
*
Autonomy, rigor, and initiative are essential qualities for success in this role.
*
Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.
*
A first experience or internship in logistics or customer service would be an advantage.
What We Offer:
*
Immersion in a major international company providing comprehensive insight into finished vehicle logistics.
*
A stimulating work environment where innovation and continuous improvement are key priorities.
*
Personalized support to help you develop your skills and succeed professionally.
*
The opportunity to build a strong professional network within committed and highly skilled teams.
*
Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.