Technical Support Team Leader F - M H/F - Sartorius

The Technical Support Team Leader (F/M) is responsible for coordinating all support activities related to services on SCE (Sartorius Chromatography Equipment) products : Support, SAT, IQ/OQ, maintenance, automatisme.

Grow with us - Your Responsibilities:
Grow with us - Your Responsibilities:- Organize the management of responses an solutions to technical problems transmitted by the regions (field technicians, administrations, etc...)

Organize the management of responses an solutions to technical problems transmitted by the regions (field technicians, administrations, etc...)
- Attributes and delegates technical resquests, ensure timely management and documentation of requests in appropriate systems

Attributes and delegates technical resquests, ensure timely management and documentation of requests in appropriate systems
- Manage operational technical support indicators and generates monthly report

Manage operational technical support indicators and generates monthly report
- Establishes and maintains interdepartmental relationships to ensure optimal collaboration for the proper management of requests

Establishes and maintains interdepartmental relationships to ensure optimal collaboration for the proper management of requests
- Carry out interviews, hiring and traning of the operational team for which she or he is responsible.

Carry out interviews, hiring and traning of the operational team for which she or he is responsible.
What will convince us:- Engineering Degree

Engineering Degree
- Experiences or knowledge in bioprocess, bio-medical and/or pharmaceutical processes

Experiences or knowledge in bioprocess, bio-medical and/or pharmaceutical processes
bioprocessbio-medical pharmaceutical - Management experience is required for this position

Management experience is required for this position
- Effective communication and interpersonal skills for collaborating with diverse stakeholders : Global Field Service and Operational teams, Quality departments

Effective communication and interpersonal skills for collaborating with diverse stakeholders : Global Field Service and Operational teams, Quality departments
communication- Fluency in spoken and written English (80% of exchanges and documentation are in English)

Fluency in spoken and written English (80% of exchanges and documentation are in English)
English - Willingness to travel occasionally.

Willingness to travel occasionally.
travel