Head Of Process Solutions Field Service EMEA F - M H/F - Merck Group

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Your role:

We are seeking a dynamic leader to spearhead our EMEA Process Solutions Field Service organization. In this pivotal role, you will align regional operations with our Global Services strategy, driving operational excellence and customer satisfaction. You will take ownership of the P&L for the regional Field Service Business, ensuring revenue growth, effective cost control, and margin stability. Your mission will include defining and executing a robust Field Service Strategy that aligns with global objectives. You will also be responsible for driving service and spare parts revenue growth through tailored regional strategies. Leading a high-performing team across multiple countries, you will manage Service Partners to meet quality and compliance standards. Your leadership will foster a collaborative culture focused on safety, quality, and continuous improvement. Additionally, you will collaborate closely with Commercial and Marketing teams to implement service plans that support our sales efforts. This is an opportunity to shape the future of Field Service in Life Sciences and drive digital transformation within the organization. Join us and make a measurable impact on customer success.

This position is based at our Molsheim campus in France, located near Strasbourg. It involves business travel that may require up to 30 / 40% of your time.

Who you are:

- Proven experience of at least 5 years leading regional Field Service operations in a complex, matrixed and multi-country environment.
- Strong track record in service growth, KPI delivery, and process standardization.
- Previous experience managing teams, ideally managing managers, with excellent leadership skills, including performance management and talent development.
- Ability to thrive in high-stress environments while maintaining focus on customer outcomes.
- Knowledge of the Life Sciences sector would be an additional asset.
- Proficiency in French and English; additional EMEA languages are a plus.
- Strong organizational, problem-solving, and project management skills.
- Proficient in CRM systems and MS Office applications.
- A passion for driving operational excellence and customer satisfaction.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!