Ramp Officer H/F - CMA CGM

Since 1978, our Group has been constantly growing and innovating to offer its customers increasingly efficient maritime, land, air, and logistics solutions. Driven by a strong desire to design ever more effective solutions to serve a world in motion, the Group launched CMA CGM AIR CARGO in 2021, thereby expanding its transport and logistics offering. It has also recently grown with the acquisition of the Belgian company "Air Belgium."Already equipped with a fleet of 4 long-haul aircraft (1 A330F and 3 B777Fs), it will be further reinforced with eight Airbus A350Fs by 2027, making CMA CGM AIR CARGO the launch operator of this new aircraft. Moreover, thanks to support from a partner, AIR CARGO now operates on the transpacific route with two additional B777Fs that we own.

The Ramp Officer reports to the Line Manager and Regional Cargo Management. The purpose of this role is to ensure safe, secure, and cost-effective airport operations for CCAC aircraft, in order to achieve safety, security, regulatory compliance, and operational efficiency. The Ramp Officer supervises and controls station functional areas that directly impact cargo ramp operations. The role requires close coordination with the Ground Handling Agent (GHA), other service providers, and CCAC departments and teams to ensure seamless movement of inbound and outbound cargo, strict adherence to IATA and local regulations, and optimization of operational costs and performance.

KEY ACCOUNTABILITIES

- Supervise and control station functional areas that directly impact cargo and ramp operations. Continuously monitor external provider performance to meet regulatory, safety, security, quality, operational, and service standards.
- Monitor and improve adherence to company, airport, national, and international standards; drive continuous compliance and cost efficiency. Achieve KPI/SPI targets set by Ground Operations Management.
- Report safety, security, and Occupational Health & Safety hazards/incidents via the company reporting system or other confidential means. Escalate safety, security, regulatory, quality, operational, and service risks or sub-standard performance to management.
- Lead or assist investigations, conduct checks and inspections, and support audits.
- Represent CMA CGM Air Cargo and liaise with Ground Handling Service Providers, Airport Authorities, and Government Agencies at the station.
- Collaborate within the Ground Operations Management team and with other departments (Human Resources, Finance, Procurement, IT, Group Safety and Security, Flight Operations).
- Maintain accurate operational records, performance metrics, and compliance documentation; contribute to training and continuous improvement initiatives.
- Support management of disruptions/emergencies, coordinating recovery plans and communications.

QUALIFICATIONS

- High school/vocational qualification/diploma or equivalent
- Minimum of 5 years of job-related experience in air cargo operations (senior level preferred with supervisory experience).
- Good command of French and English languages.
- Legal right to live and work in France.
- Preferred: Dangerous Goods awareness; safety/security/OHS training; experience with incident reporting systems and audits.

CORE COMPETENCIES

- Leadership and team supervision; performance management of GHAs.
- Strong safety and compliance mindset; risk identification, reporting, and escalation.
- Operational planning, problem-solving, and decision-making under pressure; continuous improvement orientation.
- Stakeholder management and clear communication with internal teams, external providers, and authorities.
- Integrity and accountability; ability to work shifts and outdoors in all weather.
- Personal effectiveness and teamwork; works and shares with others, within and across functions, to maximize effectiveness and efficiency.

KEY PERFORMANCE INDICATORS

- On-time performance and turnaround times.
- Regulatory/audit compliance and training completion.
- Safety/security incident and damage/loss rates.
- GHA performance against SLAs and cost efficiency.

CONDITIONS

- Permanent contract
- Position based at Paris-Charles de Gaulle

Join CMA CGM AIR CARGO in this new of this exciting adventure and be part of a world-renowned maritime group !