Operations Manager H/F - MSX International

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.As a Operations Manager your commitment will be to deliver the highest value quality to the clients and ensure continuous improvement.

On a daily basis, the Operations Manager will:

- Quality Delivery: Ensure the highest quality delivery of value to clients while focusing on continuous improvement.
- People Management and Quality Management System: manage people, establish targets, conduct performance reviews, manage training of staff and promotion and turnover reduction.
- Pre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phases.
- Building business cases to demonstrate Return On Investment (ROI), knowledge in feasibility study.
- Collaborate, communicate, support and share best practices with the stakeholders across all the markets.

In your first 90-days you will:

- Meet everyone in our team.
- Attend our corporate induction.
- Be introduced to our Purpose, Vision and Mission.
- Learn our Values and Behaviours and embed them into your role.
- Be set goals and objectives aligned to our strategy.

About You

- You have at least 7 years of experience from the automotive industry as a Zone Manager, Aftersales Manager, Area Manager or Operational Manager.
- You have relevant experience in Account Management and are used to catch-up with different projects and clients.
- You have people management experience.
- You have relevant experience in process improvement and lean methods.
- You have excellent communication skills.
- Bachelor's Degree or equivalent work experience.
- MS Office365 applications (PowerPoint, Word and Excel).
- French language skills on C1 or native level.
- English language skills on C1 or business excellent level.
- Ability to communicate empathetically on various levels.
- Ability to optimize the planning of resources.
- Previous experience in Profit & Loss Management and Forecasting is a plus.
- Ability to plan actions on training and coaching for his own domain Community.