Product Manager H/F - ENGIE

Role Objective

Lead the AI Strategy, leveraging AI/GenAI/AgenticAI-solutions within the OneBtoC perimeter (Engie BtoC activities across 6 countries - France, Belgium, Australia, Netherlands, Italy & Romania).

The role focuses on designing, developing, and scaling high-impact AI products that enhance customer journeys, operational efficiency, and digital performance.

Organizational Context

- Reporting to theOneBtoC Chief Digital & IT Officer

- Close relationship with S&EMAI Product Manager.

- Close collaboration with AI resources within BtoC countries, Businesses and Functions of OneBtoC Organization (Operations teams especially for Call Centers, Marketing, Energy Management, HR, Finance, Digital & IT, etc), with Architecture (notably Data & AI Architect) and BtoC Core Backbone Product Manager

Key Responsibilities and missions

- Identify and scope impactfulAI use cases and initiativesproposed by BtoC Countries, as well as those originating from OneBtoC, Group or S&EM(e.g., Agent Assistant, Email Assistant, Voice Bot, etc)

- Recommend prioritization and resource allocationto the OneBtoC Excom, focusing investments on a limited set of scalable and high-ROI AI use cases - either applicable across all BtoC countries or delivering strong local value

- Lead and drive the design and delivery ofAIproducts and use cases, in close coordination with technical and business stakeholders

- Ensure scalable deploymentof AI products across OneBtoC countries (France, Belgium, Netherlands, Italy, Romania, Australia).

- Monitor performance and adoption KPIs(e.g., cost savings, customer satisfaction, usage metrics).

- Ensure regulatory compliance(AI Act, GDPR) and alignment with ENGIE and S&EM standards.

- Leveraging Architecture team, define, update regularly and communicate the OneBtoC AI Tech Stack framework, easing and ensuring technical scalability by design across all countries

- Contribute to the GenAI strategyand industrialization of solutions(e.g., AWS Connect GenAI), pushing disruptive changes across business and functions processes