Portfolio Manager Customer Success & Business Analytics H/F - Coface

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!We are looking for a MidMarket / Small Portfolio Manager to join our team - a hybrid profile combining Customer Success, Account Management, and Business Analytics.

This role is essential in supporting our MM/Small customer segments, improving onboarding, reducing churn, and identifying growth opportunities through data and customer engagement on Global Scale

What You Will Do

- Manage and improve the onboarding process for MM/Small clients.
- Reduce churn and improve customer satisfaction by identifying risks and designing mitigation plans.
- Build and enhance reporting tools, analytics engines, and dashboards used to monitor customer usage and performance.
- Identify upsell and expansion opportunities using data insights.
- Work closely with Regions, Group Marketing, and Group Sales Ops to ensure a seamless customer experience.
- Provide periodic KPI reporting and deep-dive analyses to support strategic decisions.
- Promote BI products and educate stakeholders on features and use cases.

- Experience as Customer Success Manager, Account Manager, or Business/Data Analyst.
- Strong analytical mindset with the ability to uncover patterns and transform data into actions.
- Experience building or maintaining reporting tools / analytics engines.
- Ability to collaborate with crossfunctional teams and communicate with both technical and nontechnical stakeholders.
- Fluent in English (French is a plus).
- Knowledge of internal systems such as Centrix, PBI, Service Ticket Tools, Cofitil is an advantage.