Customer Success Manager - Benelux Market Dutch Speaking H/F - Ringover

Éditeur français de logiciels de centre de contact, Ringover est la solution SaaS tout-en-un idéale pour les entreprises souhaitant révolutionner leurs communications (tel, visio, sms, chat, etc.) et les transformer en un puissant moteur de croissance. Ses fonctionnalités axées sur la productivité et la supervision, sa plateforme intuitive et son intégration simple avec plus de 80 outils métiers (CRM, Logiciels de relation client, etc.) lui ont permis de convaincre plus de 14 000 entreprises dans le monde. Scale-up française en hypercroissance, toujours dirigée par ses fondateurs depuis 2005, Ringover ambitionne de devenir centaure d'ici 2027.

Pour accélérer sa croissance, Ringover a levé 20 millions EUR en série B auprès d'Orange Ventures, du fonds Large Venture de Bpifrance et Expedition Growth Capital.

Notre vision : Créer une suite d'outils SaaS inégalée, démocratiser l'usage de l'IA dans le quotidien des pôles commerciaux & service client et ouvrir la voie à une véritable révolution dans leurs méthodes de travail !

Ringover c'est aussi une communauté de 38 nationalités, avec plus de 350 collaborateurs qui participent à une belle aventure humaine ! Nous continuons notre expansion mondiale en France, au Royaume-Uni, en Espagne et aux Etats Unis !Join us at Ringover - where customer experience meets innovation.

We're on the lookout for a proactive and people-centric Customer Success Manager to join our team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you!

What You'll Be Doing

As a Customer Success Manager, your mission is to empower our clients, guide them through success, and help them thrive with Ringover. Your key responsibilities will include:

- Delivering a world-class onboarding experience: Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.
- Boosting customer loyalty: Build lasting relationships that reduce churn and drive client satisfaction.
- Driving revenue growth: Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).
- Ready to support clients, with a strong understanding of performance-driven (ROI) approaches and an ability to detect upmarket opportunities.
- Championing the customer voice: Use feedback and satisfaction metrics to enhance the customer journey and experience.
- Providing hands-on support: Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
- Improving the user experience: Spot friction points and recommend actionable solutions to optimize platform usage.
- Solving problems collaboratively: Address client issues with speed and care while coordinating with cross-functional teams.
- Turning clients into advocates: Inspire customers to become enthusiastic champions of Ringover.
- Influencing product evolution: Communicate customer insights and help shape future product developments.
- Managing key success touchpoints: From client training and business reviews to ticket tracking, you'll own the relationship.

What You Bring to the Table

- Min of 1-2 years of experience in a customer success, account management, or client-facing role.
- Proactive mindset: You take initiative and seek out solutions without waiting to be asked.
- Excellent interpersonal skills: You're diplomatic, persuasive, and always positive.
- Customer-first approach: You listen deeply and respond thoughtfully with tailored solutions.
- Analytical & tech-savvy: Comfortable with data, CRMs, video conferencing tools, and digital platforms.
- Detail-oriented & persistent: You follow up rigorously and manage projects with precision.
- Highly adaptable: Whether dealing with clients or internal teams, you know how to adjust your approach.
- Organized & versatile: Able to juggle tasks and priorities in a fast-paced environment.
- We are specifically looking for a native Dutch speaker who is also fully bilingual in either French or English to effectively manage our customer relationships.

Why Join Ringover?

Joining our team means enjoying a balanced work environment and benefits designed for you:

Well-being benefits:

- A fully covered private health insurance.
- 6 weeks of paid vacation.

Making your daily life easier:

- A hybrid work setup with remote work options and a €20 gross monthly allowance.
- A sustainable mobility package up to €700 per year (including 50% of the Pass Navigo) or a fuel allowance of €300 per year, depending on your mode of transport.

A warm team spirit:

- A friendly atmosphere with a multicultural team.
- Opportunities to connect through afterworks and a variety of activities.
- Relaxation spaces to unwind during the day: sports, piano, video games...

Giving meaning to your work:

- One day per quarter dedicated to volunteering with Numérique pour Tous.

For us, compensation is not a taboo topic! We'll discuss it very soon . We will offer the most fair salary according to your experience.