Stage Customer Care Specialist - English Speaker H/F - Dayuse

Dayuse ouvre les portes des hôtels en journée à une nouvelle clientèle en quête d'expériences inédites. Sublimer son quotidien, partager des moments forts, vivre l'instant présent : autant de possibilités que d'hôtels à découvrir près de chez soi le temps de quelques heures. Transformer les hôtels en lieux de vie, c'est la mission de Dayuse qui démocratise cette nouvelle tendance lifestyle. Le leader mondial de la réservation d'expériences à l'hôtel en journée a généré près d'un milliard d'euros en volume d'affaires à ses 10 500 partenaires dans 30 pays depuis sa création.

LOCATION

Paris (9th District)

EVOLVE WITH US

Imagine a world where hotels are no longer just places to sleep, but true living spaces accessible for a few hours during the day. This is the vision we carry at Dayuse.

Joining us means becoming part of an international, curious, and passionate team where everyone can contribute ideas, make a real impact, and help transform the hotel experience.

Our culture is built on diversity, merit, humility, service excellence, and ambition. It is an environment where you can grow, learn, and participate in the transformation of an entire industry.

Ready to write the next chapter with us?

YOUR FUTURE TEAM

Dayuse is looking for its future Customer Care Specialist Intern to join the Customer Care team. As the true voice of Dayuse, this team is the guardian of a 5-star experience for our thousands of users and hotel partners. Their mission is to turn every contact into a positive interaction, ensuring maximum satisfaction that directly impacts Dayuse's growth and reputation both in France and internationally.

YOUR IMPACT

In a context of rapid growth, providing irreproachable service quality is our absolute priority. As a Customer Success Intern, you won't just be "support": you will be an essential pillar of user satisfaction and hotel partner loyalty. Your role is key to embodying our promise of excellence, resolving operational challenges with agility, and actively contributing to the continuous improvement of our services.

YOUR DAY-TO-DAY MISSIONS

- Provide service excellence: Act as the preferred point of contact for our French and English-speaking clients, managing their requests (inquiries, modifications, special requests) via email and phone with responsiveness and empathy.
- Act as a bridge: Connect our clients and hotel partners to resolve operational issues, handle complaints with diplomacy, and ensure smooth, effective communication.
- Contribute to continuous improvement: Proactively collaborate with other departments to report field feedback and suggest improvements.

YOUR GOALS FOR A SUCCESSFUL INTERNSHIP

- After 1 month: Master our tools (CRM, back-office) and processes to handle routine requests independently.
- After 3 months: Manage all types of cases with a high level of customer satisfaction and demonstrate the ability to handle delicate situations.
- By the end of your internship: Propose an improvement for a team process and contribute to an optimization project.

ABOUT YOU

- You are pursuing a degree (Bachelor's or Master's) in Hospitality, Business, Languages, or a related field.
- Fluency in French and English (oral and written) is mandatory.
- Proficiency in another language is a major plus (German, Italian, Spanish, etc.).
- Equipped with excellent communication skills and a great sense of listening, you know how to show empathy in any situation.
- You are recognized for your rigor, organization, and problem-solving skills.
- You have a strong team spirit and a true customer-centric mindset.

ADDITIONAL INFORMATION

- Contract: 6-month full-time internship, starting in September 2026.
- Compensation: €1,000/month.
- Remote work: Up to 1 day per week (Fridays).
- Benefits: SWILE meal vouchers (€10 value, 50% covered).
- Transport: 50% reimbursement of your Navigo pass.
- Onboarding: A "Welcome Campus" for a comprehensive integration into the company and its teams.
- Environment: Multicultural teams across 3 continents, committed and supportive.
- Culture: Company events throughout the year: lunches, parties, after-work drinks...
- Office: Located in the heart of Paris (9th district), a vibrant and accessible neighborhood.

THE RECRUITMENT PROCESS
- A preliminary phone screening with Milo, Talent Acquisition Specialist.
- A video interview with Milo.
- Short video questions to assess your language proficiency.
- An on-site interview with Delphine, Head of Customer Care, to help you envision your future missions.

APPLICATION PROCESSING

At Dayuse, we believe in diversity and the potential behind a simple CV: therefore, we do NOT use automated AI screening. All applications are reviewed by our internal recruiters to ensure equal opportunity and avoid any form of discrimination.

Ready to become an ambassador of the Dayuse experience? Apply now!