Community Builder - Influence & Loyalty H/F - Malt

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.What makes us different:
- A diverse team of 600 Malters across 6 European countries- A culture that champions equality (50% of our Comex are women) and inclusive growth- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI- A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here!

Explore your future career

As our new Community Builder - Influence & Loyalty, you will join the Community team under the leadership of Melanie Laprée. Based in our Paris office, your mission is to design, implement, and optimize scalable programs that ensure freelancer readiness and drive long-term engagement. You will be the architect of programs that turn freelancers into loyal brand advocates.

Key responsibilities

- Design and execute high-impact programs (like Super Malter) to boost freelancer engagement and platform loyalty.
- Amplify our brand voice by identifying and nurturing a network of influential "Ambassadors" within the community.
- Draft engaging content and communications, mastering the unique "Malt tone of voice" across all channels.
- Build sophisticated, logic-based email workflows and audience segments to automate community nurturing.
- Monitor program health and ROI by tracking key performance data and adjusting strategies accordingly.
- Collaborate with internal teams (Product, Marketing, Local teams) to align community initiatives with global business goals.
- Foster high-trust relationships with top freelancers through networking, recognition, and empathetic support.

About you

- Experience: You have a solid background in community management or marketing, with experience in managing structured loyalty programs.
- Technical Skills: You are proficient in Marketing Automation tools (building workflows/segmentation) and comfortable with data analysis.
- Communication: You are a copywriting expert, capable of adapting to a specific brand voice and crafting high-impact messages.
- Languages: You speak English and French on a native level to interact with our diverse community and internal stakeholders.
- Soft Skills: You are a natural connector with high emotional intelligence, able to navigate complex stakeholder environments with ease.

How to join the mission?

- Initial Screening: A first call with our Talent Acquisition team to discuss your background and motivation.
- Manager Interview: Meet Melanie Laprée, Community Manager, to dive into the strategy and vision of the role.
- Business Case: A practical exercise to demonstrate your creativity in program design and your analytical approach.
- Final Round: A concluding interview with a key stakeholder from the Community department.

Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other new joiners at our office in ParisEvery Malter is entitled to stock options: €9/day on your Swile card 50% reimbursement (any type of transport)From 8 to 12 days off per year Company participation to a Gymlib (Wellpass) membershipEvery three years, all Malters are entitled to a one month fully paid sabbatical leave If you're interested in learning more about any topic relevant to Malt's business, just tell us the books you'd like to read, and we'll order them for you-without any questions asked or approval processes to followHybrid policy balancing on-site and home office events organized every year

We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant-it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.