Solutions Architect H/F - Front

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including , , , ,, and .

Front's world-class Customer Success team is looking for a Solutions Architect to join the organization and be a part of our technical success program.

The Solutions Architect is responsible for providing deep technical expertise for the Front product and associated technologies. As an embedded technical resource, the Solutions Architect will work on the highest priority and strategic problems, escalated by the Customer Success and Onboarding teams. You'll work with our customer's technical, platform, security, and subject matter experts to design optimal Front configuration strategies or overcome product road blocks. The role will be responsible for close coordination and collaboration with the EPD and Support teams to troubleshoot, and will closely partner with the GTM leadership and Product teams to drive feature requests and the Product Roadmap.

Overall, The Solutions Architect is essential in bridging technical expertise with client needs to drive successful outcomes.

What will you be doing?

- Contribute towards the log term technical success of complex customers through custom configurations and recommendations
- Serve as a technical voice of the customer for large strategic accounts, and provide feedback to the product team
- Guide customers on using Front's API
- Work with customers to ensure security and compliance policies are adhered to with Front
- Collaborate with customers to integrate Front into their application stack
- Leverage a deep knowledge of the Front product to provide best practices to customers
- Provide input to Front customers about their overall system architecture and tooling
- Implement and iterate on Front AI workflows for a multitude of use cases
- Manage technical escalations and projects alongside the Account Management and Customer Success teams
- Work closely with Solutions Engineering, Engineering, Professional Services and Product on custom solutions for complex customers
- Gather and anticipate the long term technical needs and potential roadblocks for our strategic customers, coming up with a roadmap to achieve their objectives
- Act as a technical customer sponsor for top customer accounts

What skills & experience do you need?

- 3-5 years of professional experience with at least 1 year in a Solutions Architect, Professional Services or Technical Account Management role, preferably in an enterprise SaaS capacity
- Deep experience working with platforms & APIs, including some development and deployment of applications
- Strong written and verbal skills in English, fluency in French is preferred
- Proven success in partnering with sales and support teams, preferably in an enterprise SaaS capacity
- A learning mentality and willingness to take on technical challenges
- Bonus: working knowledge of relevant technologies, including Email, Ticketing Systems, SMS, CRMs, IDPs, ERPs, & ETL

Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Fully covered private health insurance
- Paid parental leave
- Generous paid time off
- Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- 75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &