Quality Manager Barbezieux Fr H/F - Amcor

Job Details Position Job Title: Quality Manager BG and BU: Meat & DairyFunction: QualityLocation: BarbezieuxLine Manager's Job Title: PGMContract Type: permanent Job Purpose The Quality Manager ensures the compliance, performance, and continuous improvement of the quality management system in order to guarantee customer satisfaction, risk control, and adherence to internal, regulatory, and normative requirements, while sustainably contributing to the company's overall performance. Principal AccountabilitiesEscalate issues and halt production, block shipments, and recommend an additional control plan if a quality issue is detected. Derogation authority remains with the Quality Manager, particularly for CCPs (Critical Control Points), such as flavor compounds and residual solvents.Manages the release of trials and informs the Industrialization department.Manages the processing and follow-up of internal and external non-conformities (customers, stakeholders, and suppliers).Responsible for the laboratory, food safety, their team, and metrology.Has authority over the personnel under their responsibility and decision-making authority (activity stoppage, escalation, deployment of resources, etc.) in quality emergency situations.Supports and advises on decisions and actions related to the quality approach.Leads and improves the QHSE (Quality, Health, Safety, Environment) culture.Supports process and activity owners in analyzing, updating, and improving the effectiveness of their processes and activities.Trains personnel through internal QHSE training programs.Supports commercial teams in preparing client visits, handling non-conformities, and organizing FTS visits.Participates in client visits when necessary.Participates at the group level in various monthly review meetings, training sessions, and the implementation of new tools.Ensures the site maintains compliance with group fundamentals.Ensures the site maintains current certifications (IMS + audits).Ensures appropriate organization for the proper functioning of the quality department (on-call duties and crisis management, including traceability tests).Leads quality crisis management. QUALITY MANAGEMENTPromote product quality awareness across all departments at the site.Collaborates with other members of the group quality team.Identifies and implements best practices.Manages customer complaints internally in coordination with Production, R&D, Industrialization, and Customer ServiceRoot cause analysisDefinition and facilitation of associated action plansTechnical responses to Customer Service or R&D/IndustrializationCost evaluation of claimsOccasional direct contact with customersManages internal and customer non-conformities and associated action plansManages supplier complaints and associated action plansManages stakeholder complaints and associated action plansConducts, internally or via Amcor centers of excellence laboratories, testing related to R&D / Industrialization studies (quality, food safety, bacteriology, etc.)Leads and oversees:Quality performance indicators (QIFR, GQC, CRT, NCI - waste + Pareto, etc.)Steering committeesQuality meetingsContributes to the development of customer and supplier specifications in coordination with relevant teams and the group legal departmentResponsible for the application of customer and supplier specifications and their translation into internal proceduresRecords and processes warranty extension requestsAble to perform a traceability exerciseEnsures a backup organization for conducting traceability testsParticipates in site continuous improvement (CI) projectsMaintains tools for monitoring best practices (e.g., quality observation tools)Analyzes and monitors quality deviations in raw materialsSupports teams during customer and supplier auditsManages and enforces quality control standards and regulatory requirementsEnsures training and knowledge sharing on products and product quality control processesIssues certificates of conformityIdentifies, defines, and monitors improvement opportunities and corrective actionsLeads QHSE committees to launch and track progress of these actionsEnsures compliance of manufactured products with customer, legal, and regulatory requirementsValidates credit notes related to customer complaintsHandles product quality issues with customers and suppliersMonitors the effectiveness of subcontractor services under their responsibilityParticipates in subcontractor tender processes under their responsibility MANAGEMENT SYSTEMDevelop and continuously improve the Integrated Management System (IMS) to meet the requirements of ISO 9001, ISO 14001, ISO 45001, and BRCGS standardsSupport process and activity owners in analyzing, updating, and improving the effectiveness of their processes and activitiesManage the document control systemMonitor, control, and audit subcontractorsLead crisis managementFacilitate Quality, Hygiene, and Food Safety risk analysesOrganize and monitor external audits (ISO, BRC, FDA, customer audits, etc.) and internal auditsAudit subcontractors or service providers with an impact on quality and hygiene Qualifications/Requirements5+ year's management experience preferred.BRC and ISO experience in packaging manufacturing is fundamental.Qualifications and/or good experience in food contact substances and regulatory legislation for plastic packaging an advantageEnglish skills #LI-MK1