T&Ds - Salesforce Functional Analyst H/F - Forvis Mazars

Forvis Mazars is a leader in audit, tax and advisory services, operating worldwide across 100+ countries and territories. Join our 40,000+ strong team to grow your career through global opportunities, diverse projects and continuous learning. Belong to a supportive environment where your unique perspective is valued and success comes from working together. Impact with your bold ideas and help drive us forward.

About Technology & digital solutions

The Technology & Digital Solutions (T&DS) organization is one of the key pillars of Forvis Mazars' digital transformation. Over the past years, T&DS has been shaping and continuously strengthening a seamless digital environment that enables greater collaboration worldwide, in a safe and trusted context. This empowers Forvis Mazars professionals to deliver more value to clients every day.

To achieve this, the T&DS transformation program has progressively consolidated IT operations from a multi-local model spread across 100+ countries into a global model. This global setup now supports the business, people and clients, while continuously adapting to evolving digital needs, technologies and expectations.

The success and sustainability of this transformation rely on the strong expertise and ongoing commitment of every member of the team. As digital technologies evolve every day, T&DS evolves with them. Joining the Technology & Digital Solutions organization means contributing to a mature, impactful transformation, and helping shape what comes next.

Role purpose, accountabilities, experience, knowledge, and skills

This is a permanent role reporting to the T&DS Data Office owner.

The T&DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.

The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams.

Key responsibilities
- Act a Salesforce technical expert within the Business team.
- Ensures software applications meet technical and functional requirements
- Ensures compliance with application standards, good business practices and group processes
- Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)
- Executes and manages tests campaign (Integration + No regression test)
- Support Business team in UAT final test
- Write application documentation (design document, user guide, specification, tests document, etc.)
- Influences foster decision-making with the domain of expertise
- Leads application project deployment Release note, MEP, Post MEP controls
- Collects and documents functional requirements from Business Team
- Transforms the requirements into a solution with Third party
- Ensures compliance with T&DS standards
- Proposes improvement ideas
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
- Ensures handover to operation team (Support team).

- Education: Bachelor's degree in business, Information Technology, or a related field. A Master's degree is a plus.
- Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems.
- CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms
- Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.
- Project Management: Knowledgeable in CRM projects, using methodologies like Agile.
- Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).
- Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences.
- Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems.