IT Support Technician H/F - Vestiaire Collective

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.Our mission is simple: make circular fashion the norm, not the exception.Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.Today, we are a team of around600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.Our values, Activism, Transparency, Dedication, Greatness, and Collective,shape how we build, collaborate, and grow every day.
About the roleOur Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.We are looking for a Support IT Technician based in our hub in Tourcoing to support our people and successfully achieve these missions.The hours of work will be from 6h00 to 13h15, from Monday to Friday.What you will doProcessing of user requests (changes, incidents) using our global ticketing systemInstalling, configuring and maintaining computer hardware, software, systems, networks, printers, and scannersResponding in a timely manner to service issues and requestsProviding technical support across various departments and global locationsOnboarding new employees on a regular basisMonitoring of critical IT systems and tools, ensuring high availability at all locationsStock management of laptops and peripheralsUse and develop the knowledge base (Wiki)Maintain an up to date inventoryParticipate in IT ProjectsWho you are3+ years experience working in IT SupportYou have the following skills:Windows 10/11Network: Basic routing and switching, VLAN, SSL / IPSEC VPN.Support: Experience using a ticketing toolMDM: Intune, Iru for Mac is a plusExcellent interpersonal skills, written and oral expression,Customer service spiritDesire to work as a teamRigor, ability to organize.What We OfferPurpose-driven work at scaleJoin a company reshaping the fashion industry towards circularity, you directly contributes to reducing waste and extending the life of luxury items.High-impact scope & ownershipWork on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries.A truly international environmentCollaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City.Career acceleration in a fast-moving scale-upTake ownership early, grow fast, and shape your path, as an expert or a future leader.Learning & growth as a priorityDedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.).Flexible ways of workingHybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate.Give back through action2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role.Competitive compensation & benefitsIncluding bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location.Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria.At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact.If this role excites you but your experience doesn't align perfectly, we still encourage you to apply, your perspective could be exactly what we're looking for.Vestiaire Collective is proud to be an equal opportunity employer.PS: We take candidate experience seriously, and your safety too !Vestiaire Collective will only contact you through official email addresses ending ****@****.** or .We will never:Contact you via WhatsApp, Telegram, or similar platformsAsk for payment or banking information at any stage of the processIf you receive a suspicious message, please report it to: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.