IT Support Technician Mably H/F - CEVA LOGISTICS

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us?
IT Support Technician:
The IT Support Technician ensures the proper functioning of IT equipment and infrastructure within the warehouse. They serve as the primary point of contact for relations with Amazon IT and BOWE. In a high-activity environment, the IT Technician actively contributes to the continuity of IT tools used for receiving, storing, preparing, and shipping orders.
Main Responsibilities:
User Support
* Provide on-site support to employees.
* Diagnose and resolve hardware and software incidents.
* Manage requests related to Amazon infrastructure (configuration preparation, ordering, Amazon requests, Amazon user creation).
* Handle CEVA requests via the GetHelp tool.
* Train and assist users in using CEVA and Amazon IT tools.
* Track and communicate incidents until resolution.
IT Equipment Management
* Install, configure, and maintain:
*
* Industrial and office printers.
* Mobile terminals (RF scanners, PDAs).
* Network equipment.
* Screens, docking stations, and peripherals.
* Conduct hardware inventories.
* Replace and repair faulty equipment.
* Manage hardware orders.
Infrastructure and Network
* Participate in the maintenance of local network infrastructures (BOWE, Amazon, CEVA).
* Perform network patching operations.
* Monitor the status of network equipment and report anomalies, including incident management (opening, tracking, etc.) for BOWE/Amazon/CEVA.
* Assist in interventions on IT rooms and network racks.
Operations and Maintenance
* Perform daily checks on critical systems.
* Participate in the deployment of new equipment and Amazon/BOWE IT projects.
* Keep technical documentation up to date (PC installations, warehouse network plans, IT equipment configurations, etc.).
On-Call and Interventions
* Respond quickly to incidents impacting production.
* Participate in on-call rotations as per site organization.
* Provide support during off-hours if necessary.
* Be available during critical periods (Christmas, end of June, October-November, etc.).

Required Skills:
Technical Skills
* Windows 11 (Intune)
* Linux Ubuntu
* Microsoft 365
* Networking
* Hardware support (PCs and peripherals)
* Ticketing tools (ServiceNow, Jira)
Desirable Skills
* Knowledge of logistics or industrial environments.
* Support for RF terminals and mobility equipment.
* Industrial printer hardware support
* Basic Linux knowledge.
* Wi-Fi knowledge.
Personal Qualities:
* Strong customer service orientation.
* Reactivity and ability to manage priorities.
* Analytical and problem-solving mindset.
* Autonomy.
* Rigor and organization.
* Strong interpersonal skills.
* Ability to work in a demanding operational environment.
Education and Experience:
Education
* Associate's degree (Bac +2) in IT (BTS, licenses, etc.).
* DUT/BUT in Networks & Telecommunications.
Experience
* Experience in IT support in an industrial environment.
* Experience in logistics or warehouse environments is a plus.
Languages
* French: Fluent.
* English: Professional level, enabling the ability to:
* Understand technical documentation.
* Write and update incident tickets.
* Communicate with international support teams.
* Participate in conference calls or technical meetings.