Director Of Customer Experience & Growth H/F - MONAPP – RestoPro.

About Resto ProResto Pro is a profitable French technology company helping independent restaurants grow through digital solutions that simplify their daily operations, strengthen their online presence and generate more business.Today, we support thousands of restaurants across France. Tomorrow, our ambition is to build one of Europe's leading technology platforms dedicated to independent restaurants.We're transforming our business model, scaling our SaaS offering and preparing our international expansion.This is a unique opportunity to join us at a pivotal moment, where the organisation you're helping to build today will shape the company for years to come.
Build a company, not just a department.What if your next move wasn't joining another scale-up...What if it was designing the Customer Growth organization of a profitable company reinventing its business model while preparing its international expansion from Southern France?This isn't about inheriting an existing department.It's about building one that will become one of the company's main strategic growth engines over the coming years. Why We Are Creating This RoleAt Resto Pro, we believe growth can no longer rely solely on acquiring new customers.Tomorrow's winners will create value across the entire customer lifecycle: acquisition, activation, customer experience, expansion, retention and advocacy.To make this vision a reality, we are creating a brand-new Customer Experience & Growth Division.This is not a traditional Customer Success leadership role.It is a unique opportunity to build, scale and lead a strategic organization with a clear long-term ambition to evolve into a broader Revenue function. Your MissionReporting directly to the COO and sitting on the Executive Committee, you will design the operating model, recruit the teams, implement the systems and create the culture that will support our next phase of growth across France and future international markets. What You Will BuildAcquisition: outbound prospecting, lead qualification and new acquisition channels.Inside Sales: demos, conversion, upsell and cross-sell.Customer Care: onboarding, support, retention and customer advocacy.Customer Operations: CRM, Zoho, AI, automation, reporting, KPIs and operational excellence.A scalable organization capable of supporting international growth. Your RoadmapFirst 6 months.- Design the organization and governance.- Build KPIs and dashboards.- Industrialize customer journeys.- Turn Zoho into a true operating platform.Months 6-12- Launch and scale Inside Sales.- Structure Customer Care.- Deploy automation and AI initiatives.Months 12-24- Establish Customer Experience & Growth as a major business function.- Help shape the company's future Revenue organization.

Who You AreYou are first and foremost a builder.You have created teams, transformed organisations or launched new capabilities in fast-growing environments.You combine strategic thinking with operational execution, are deeply customer-centric and lead through data.Experience in SaaS, marketplaces, mobility, hospitality tech or other scale-up environments is highly valued.