Customer Service Manager Rueil-Malmaison J Fr H/F - Edgewell

Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Customer Service Manager France

Location: Rueil-Malmaison, France
Function: Supply Chain / Customer Service
Working Pattern: Office Based (with occasional travel)

Making Useful Things Joyful

At Edgewell, we're behind some of the world's most trusted brands, including Wilkinson Sword, Schick, Billie, Bulldog, Hawaiian Tropic, Wet Ones and Jack Black.

But we're about much more than the products we make.

We are a global team of 6,200 visionaries, doers, and makers. We bring joy to more than 50 countries, keeping a keen eye on efficiency and sustainability. We're also passionate about maintaining a diverse, inclusive, and respectful environment where our teammates can thrive. We are curious, collaborative and passionate about making everyday experiences better. We believe great ideas can come from anywhere, and we're committed to creating an environment where everyone feels valued, included and empowered to make an impact.

If you're looking for a place where your voice matters, your development is supported and your work can make a real difference, we'd love to meet you.

Move Forward: The Opportunity

We are looking for an experienced Customer Service Manager to lead our Customer Service team in France and play a critical role in connecting our customers with the wider supply chain organisation. Based in Rueil-Malmaison, this position leads a team of five Customer Service Specialists and is responsible for ensuring outstanding Order-to-Invoice execution, service delivery and customer satisfaction.

This role is central to achieving our ambition of maximising value for consumers and delivering exceptional service to our customers. Working closely with Sales, Planning, Finance, Marketing and Logistics partners, you'll drive operational excellence, strengthen customer relationships and identify continuous improvement opportunities across the end-to-end supply chain.

What You'll Be Doing

• Lead and develop the French Customer Service organisation, ensuring efficient and effective execution of the Order-to-Invoice process.


• Manage customer orders, product availability, delivery scheduling and customer communications to ensure excellent service levels.


• Oversee returns management, customer complaints and credit note processes, ensuring timely resolution.


• Ensure accurate maintenance of customer, product and pricing master data and execute key SOX control processes.


• Monitor service performance, identify root causes of issues and implement corrective actions to improve customer satisfaction.


• Partner with Sales, Demand Planning and Supply teams to manage product availability, promotional activity, product launches and stock optimisation.


• Act as the customer-facing Supply Chain representative, supporting commercial teams on supply chain matters and leading logistics improvement initiatives.


• Lead, coach and develop a team of Customer Service Specialists while fostering a culture of accountability, collaboration and continuous improvement.

Listen Up. Speak Up: What You'll Bring

We know that nobody matches every requirement perfectly.

If you're excited about this opportunity but your experience doesn't align with every qualification listed, we'd still encourage you to apply. We'd love to learn more about what you could bring to the role and our team.

We're looking for a customer-focused leader who combines strong operational expertise with excellent relationship-building and problem-solving skills. You'll thrive in a fast-paced environment and enjoy collaborating across multiple functions to deliver exceptional service and business results.

What You'll Bring

• Experience within Customer Service, Supply Chain, Operations or Sales environments, ideally within a consumer goods business.


• Strong understanding of customer service processes, order management and supply chain operations.


• Knowledge of ERP and customer service systems such as SAP and EDI.


• Excellent communication, negotiation and stakeholder management skills.


• Strong analytical capability with the ability to identify issues and implement practical solutions.


• Experience leading and developing teams within a collaborative environment.


• A proactive, adaptable and results-oriented mindset with strong change management skills.


• Fluent French and English language skills, both written and spoken.

People First: Why Join Edgewell?

When you join Edgewell, you'll find:

• A supportive and collaborative culture.


• Opportunities to grow and develop your career.


• Leaders who encourage fresh thinking and new ideas.


• Meaningful work with iconic global brands.


• The opportunity to lead a talented Customer Service team within a truly international organisation.


• An inclusive environment where people can be themselves.


• Exposure to cross-functional projects across Supply Chain, Sales and Customer Service.


• Colleagues who genuinely care about each other's success.

We believe our best work happens when people feel valued, respected and empowered to contribute.

Ready To Move Forward With Us?

If you're excited by the opportunity to join a team that's passionate about Making Useful Things Joyful, we'd love to hear from you.

Please kindly submit your CV in English.

Apply today and take the next step in your career with Edgewell.

Our Commitment To Inclusion

At Edgewell, diversity of thought, background and experience helps us create better ideas, stronger teams and more innovative solutions.

We're committed to building an inclusive workplace where everyone feels they belong.

If you require any accommodations or adjustments during the recruitment process, please let us know and we'll work with you to ensure you have the support you need.

#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.