Customer Success Manager H/F - MotorK

Founded in 2010, MotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Started in Italy, it has rapidly expanded its business in Spain, France, UK and Germany and is now entering other European markets.

With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK has developed and consolidated a broad offering of products and services for the automotive industry such as DriveK, DealerK and Internet Motors. The company has now more than 250 people in Europe.

DriveK is the benchmark in Europe for anyone who is looking for the car that is just right for his needs. The site provides vast amounts of data on over 5,000 car models and equipment, in order to compare, configure and select the right car, putting the user in contact with the dealer who can give the most attractive quote.

DealerK is SaaS platform for car dealers: a turnkey solution that guides dealers along the road of digital innovation, a portfolio of products and services designed to deal with all the challenges of a modern dealer. Dealerk is also certified as Google Premium Partner.

Internet Motors is an event dedicated to the discovery of the best practices within online marketing of automobile products. Started as a local event, it has become an international venue appealing to the whole automotive sector: suppliers, dealers, car manufacturers, industry players and publishers.

MotorK has been recognised by multiple organizations as one of the fastest growing tech companies in Europe - including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.

We are always looking for brilliant people willing to join our team:

• Software developers with strong background in online technologies (PHP, Java, Vue.js..)

• UI and UX experts
• System administrators with competencies on AWS, Kubernetes.. inclined to a strict interaction with developers team
• Digital Marketing experts

What can you expect from us?

• A 3000 square meters office with a nice kitchen, a lounge area and a theater
• Interesting Tech Talks
• Personal and professional growth
• Possibility to contribute to open source projects (Our headquarters currently hosts Milan WordPress Meetup)
• English courses with native speakers
• A funny and international team
• Competitive salary

MotorK. Driving the AI revolution in automotive.

MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

We're looking for a Customer Success Manager to join our Sales and Customer Success team in our Paris office.

The Role

The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:

• Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership.
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer's digital strategy and signed SLA.
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals.
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.

• Salary range: 40k-50k depending on experience
• Commission plan: between 10 and 20% of fixed salary
• Company car
• Meal Vouchers (for each day worked)
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact

What You Can Expect From the Recruitment Process:

1. HR interview - AI fluency assessment
2. Hiring Manager interview
3. Peer interview / skills assessment
4. C-level interview

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge.

As well as:

• Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership.
• Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry.
• Project management mindset with proven ability to bridge business requirements and technical delivery teams.
• Exceptional stakeholder management, communication, and relationship-building skills.
• Native French speaker, fluency in English.
• A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation.

Work Pattern and Location

• Permanent contract, full time
• Monday - Friday
• Hybrid role with occasional field trips across the country