Senior Network Expert & Project Manager M - F H/F - Veolia Environnement

Do you want to join a Group whose Purpose resonates with your own values of a world where resources and people are at the heart of daily concerns?

A Group whose ambition is to participate in the transformations we are experiencing?

Are you looking for a meaningful experience in Is&T functions that will allow you to combine these ambitions and bring your expertise to them? Then this job offer is for you!

Veolia aims to become the reference company in ecological transformation. Our mission to "Resource the world" also reflects the commitment of our 220,000 employees to have a positive impact on our planet.

At Veolia Headquarters, we are committed to empowering our employees by giving them the means to be useful and have a real impact. We are looking for employees who share our commitment.

Become an actor in ecological transformation by joining us!

The Group's Digital Business & Technology (DB&T) aims at driving our IS&T, Data & Digital journeys, ensuring an aligned and coordinated response from the IS&T, Data & Digital Group Directions to support Veolia's ambition to be the global champion of ecological transformation. DB&T contributes to develop Veolia's leading position in all its markets, reinforcing our value creation.

The Senior Network Expert oversees technical architecture, contributes to innovation, leads projects, and ensures a successful handover to operations. He provides high-level technical support to Service Managers or Production teams on complex incidents. A key part of the role is also to drive product or service innovation and animate a product community to communicate strategy and foster continuous improvement.

Main activities

• Maintain expertise in connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL) with vendors (CISCO MERAKI, PALO ALTO, INFOBLOX) and cloud providers (AWS,AZURE,GCP) to drive innovation & technical evolution journey . He contribute to identify and evaluate technical & product opportunities to suggest evolution than can be deployed or reused to impact BU and meet Veolia's strong stake
• Contribute to technical standards definition. Manage and ensure compliance of network architectures standard with Technical Architecture and Operations Documents (DATEX) and existing policies
• Handle L3 support when necessary, contribute or lead crisis management on major incidents. Conduct technical diagnostics, validate action plans, and ensure resolution on complex and critical incidents to guarantee service level for our customers.
• Update and maintain technical documentation and architecture compliance
• Lead at least medium-sized projects as project manager with project methodology; ensure smooth transition to operational teams led by Service Managers
• Animate and lead communities around assigned products to communicate on strategy, product evolutions, and service understanding
• Drive continuous improvement actions through active community engagement and knowledge sharing
• Support Service Managers in controlling managed service provider activities, particularly on complex tickets and critical incidents
• Ensure technical best practices and compliance with operational procedures are respected
• Participate in service definition and continuous improvement initiatives
• Participate in vendor management and technical committees

Main skills

• Technical:
  • 15 years experience. Expertise in connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL) in multi BU Multi product group environment
  • Ability do define & present a technical strategy
  • Concrete experience in innovation
• Project management and transformation:
  • Demonstrated experience on medium-sized projects (minimum) as project manager
  • Demonstrated experience in complex SI transformation & deployment at scale
• Community management: Already animate and lead communities around assigned products to communicate on strategy, product evolutions, and service understanding
• Information Technology Infrastructure Library (ITIL): Integration in a service approach to guarantee Operational Excellence and good transition from project to operational teams. Client centric
• English: Fluent to be able to discuss with BU and use international documentation

Key behavioral skills

• Simplifying complex concepts: Ability to make complex information easy to understand for a non-expert audience
• Communication IT & Business: Ability to transmit information, broadcast a message in a clear and understandable way. Ability to work and communicate with expert, non expert, management
• Transversality: Ability to work with several teams with no hierarchical link
• Decision making: Ability to listen, decide or escalate
• Conviction / Assertivity: Ability to argue to persuade
• Formalisation & Rigor: Ability to be clear in the communication, to unsure a good undersanting & alignment of the differents stakeholder
• Autonomy: Ability to understand needs, use hard & soft skill to manage topics without systematic escalation. Define an magenta & approche to solve topic with efficiency
• Organisation skills: Ability to plan its activities and those of its teams
• Leadership: Ability to position itself at the head of a group and to lead and motivate teams
• Sense of performance/ client: Ability to meet commitments, in continuous search for improvement and wish to overperform
• Interpersonal skills: Ability to interact well with other people, to make the collaborate and cooperate
• Synthesis skills: Ability to combine separate elements in order to form a coherent whole and quick to understand