Customer Success Manager H/F - Grafton

TYPE DE CONTRAT: Intérim de un an à partir du 1er decembre 2026 dans le cadre d'un remplacement congé maternité



* Fourchette de rémunération : 70-80 K€,
* Lieu de travail : PARIS
* Bilingue Anglais



Mission :

What You'll Do



* Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
* Establish a comprehensive strategy for managing your account portfolio, ensuring that customers realize the maximum value and return on investment from their Adobe solutions and services.
* Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy and minimize customer attrition
* Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives
* Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe
* Track accounts' performance and lead critical blocking issues with clear execution plan and aim to get closure
* Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe's European Customer Success team

Profil :

What you need to succeed

* Bachelor's or Master's degree or equivalent experience
* Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered
* Strong experience in Digital Marketing Solutions and knowledge of the Adobe's competitive landscape
* Proven efficiency in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
* Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS)
* Strong communication skills (English)
* Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations

Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments