Customer & Department Assistant A320 Family Acceptance & Delivery F - M H/F - Airbus Defense and Space

Description de l'emploi:

Airbus Commercial Aircraft is looking for a Customer- and Department Assistant A320 Family Acceptance & Delivery (f/m) to join our Customer Acceptance and Delivery Department of the Customer Line A320 Family based in Toulouse, France.

You will be part of a team developing a dynamic multicultural environment which requires a high level of agility and focus on providing quick pragmatic solutions to Airbus Customers. As part of the Customer Line A320 Family Toulouse, you will be involved in Customer Care Management, Department Assistance, and Health and Safety (HSE) Representation aiming at supporting Airbus Customers and guests at all levels within both final Assembly Lines in Saint Martin and Jean Luc Lagardère.

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death).
• Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Customer Care Management: Handling contacts with Customers and guests at all levels, planning/coordinating customer meetings & visits, managing customer offices in A320/A321 FAL perimeter, welcoming customers, acting as focal point for daily customer needs (admin/IT support), and coordinating with Customer Experience Management for site transitions.
• Department Assistance: Managing department offices in A320/A321 FAL perimeter (Saint Martin and Jean-Luc Lagardère), coordinating with FAL assistants and Customer hostesses, organizing logistics for events (seminars, workshops), managing calendars/agendas, buying office supplies, managing business trips/expenses, mail processing, correspondence, and filing.
• Health and Safety (HSE) Representation: Actively promoting and driving team competence on all health and safety matters, aligning HSE approaches for Customers with the Widebody Customer Line, and integrating HSE approaches within Customer Line A320 family (Toulouse and Hamburg) and local FAL.
• Budget & Administration: Follow up and control budget lines linked to office management, maintain strict confidentiality of sensitive material, and handle contacts with multi-national teams, company departments, and Employee Representatives.

Your boarding pass:

• + 5 years of professional experience and customer exposure (including experience in operational/industrial and corporate environments).
• Advanced office IT knowledge of Gsuite and Airbus IT tools (Travels & Expenses, Click n'Buy, Buyside, SAP, uVisit, myFM, etc.).
• Experience and competence in Health- and Safety Management within a multilayer organization.
• Professional, friendly, customer-focused, proactive, open-minded, tactful, and discrete in dealing with sensitive and confidential matters.
• Effective interpersonal skills, adaptable to all levels of the organization, strong time management, organizational skills, solution orientation, and ability to work independently.
• Both English and French language at negotiation level (written & verbal).

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

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Cet emploi exige une connaissance des risques de conformité potentiels et un engagement à agir avec intégrité, comme base de la réussite, de la réputation et de la croissance durable de la société.

Unité légale:

Airbus Operations SAS

Type de contrat:

CDI

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Classe Emploi (France): Classe E09

Niveau d'expérience:

Expérimenté(e)

Famille d'emplois:

Administration / Documentation

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Airbus s'engage à assurer la diversité de sa main-d'oeuvre et à créer un environnement de travail inclusif. Nous accueillons toutes les candidatures, quels que soient le milieu social et culturel, l'âge, le genre, l'invalidité, l'orientation sexuelle ou les croyances religieuses des postulants.

Airbus est depuis toujours attaché à l'égalité des chances pour tous. En tant que tel, nous ne demanderons jamais aucun type d'avance de frais dans le cadre d'un processus de recrutement. Toute usurpation d'identité d'Airbus à cette fin doit être signalée à.

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Dans la mesure du possible, nous favorisons les modalités de travail flexibles pour stimuler la pensée innovante.