Customer Experience Manager M - F H/F - Vilmorin-Mikado - Groupe Limagrain
Customer Experience Manager M - F H/F
Vilmorin-Mikado - Groupe Limagrain · La Ménitré - 49 · CDI
Les missions du poste
Vilmorin-Mikado is a Franco-Japanese seed company, specialized in the development, production, and marketing of vegetable seeds for professional growers. Supported by a workforce of over 1,000 employees, the company distributes its extensive product range across five continents (in more than 100 countries). Vilmorin-Mikado is part of the Limagrain group-the world's 4th largest seed company-which operates in the fields of field crop seeds, agri-food products, and cooperative-based commerce.
Main Goal
Based at the French headquarters in La Ménitré (30 minutes from Angers and 30 minutes from Saumur), and reporting to the global Customer Experience and Communication department, your responsibilities will include:
* Defining and implementing the customer experience strategy by collecting and analyzing customer data and performance indicators to improve customer journeys and satisfaction.
* Managing and providing daily guidance to a team of four international marketing and communication experts (in Digital, Events, Graphic design, Content creation, etc.) tasked with developing and rolling out product launch campaigns and strengthening the Vilmorin-Mikado brand.
* Leading strategic, cross-functional projects aimed at enhancing the customer experience and developing related tools (optimizing customer journeys, creating innovative services/solutions, driving continuous improvement, etc.).
* Fostering a customer-centric culture and engaging stakeholders around customer experience objectives (in collaboration with the Internal Communication Manager).
* Participating in cross-functional projects for Vilmorin-Mikado and Limagrain Vegetable Seeds, contributing to the development of new initiatives, and supporting their implementation across the company.
Experience in multicultural environments and professional proficiency in English are mandatory for this position. French would definitively an asset.Replacement due to relocation
Main Goal
Based at the French headquarters in La Ménitré (30 minutes from Angers and 30 minutes from Saumur), and reporting to the global Customer Experience and Communication department, your responsibilities will include:
* Defining and implementing the customer experience strategy by collecting and analyzing customer data and performance indicators to improve customer journeys and satisfaction.
* Managing and providing daily guidance to a team of four international marketing and communication experts (in Digital, Events, Graphic design, Content creation, etc.) tasked with developing and rolling out product launch campaigns and strengthening the Vilmorin-Mikado brand.
* Leading strategic, cross-functional projects aimed at enhancing the customer experience and developing related tools (optimizing customer journeys, creating innovative services/solutions, driving continuous improvement, etc.).
* Fostering a customer-centric culture and engaging stakeholders around customer experience objectives (in collaboration with the Internal Communication Manager).
* Participating in cross-functional projects for Vilmorin-Mikado and Limagrain Vegetable Seeds, contributing to the development of new initiatives, and supporting their implementation across the company.
Experience in multicultural environments and professional proficiency in English are mandatory for this position. French would definitively an asset.Replacement due to relocation
Le profil recherché
You've got Master's degree in business, marketing, customer experience, or a related field, and possess at least 8 to 10 years of experience in customer experience, within complex, international environments. Furthermore, you've been successfully entitled with management in the past, with the ability to lead and support a team of experts. As a proactive driver of change, you are an excellent listener capable of building relationships based on trust and influence to foster long-term engagement. You are proficient in key customer experience tools and levers-such as CRM, NPS, Voice of the Customer, reporting, digital project management, and operational marketing-and are well-versed in the implications of artificial intelligence. Accustomed to working within matrix organizations, you demonstrate autonomy, agility, and sound judgment. You are comfortable navigating uncertainty, combining strong analytical skills with a results-oriented mindset and a deep-rooted customer-centric culture.