Customer Success Manager All Genders H/F - Dailymotion

Dailymotion is more than a video app, IT's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "Dailymotion Pro", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition : to visibly shake up the global video platform ecosystem.

What brings us together?

At Dailymotion, our team of talented individuals from over 40 nationalities embraces four core values every day :
- Opening perspectives -We are building bridges between different sides of the spectrum. We believe in freedom of speech, inclusivity, and a mix of cultures.
- Building a safer world -Empathy is the key to understanding alterity. Caring for each other is our driver to creating a safe community.
- Making bold moves -We are ambitious challengers. We are making against-the-flow choices to make visible changes in the platform's ecosystem
- Creating meaning -We spark joy and curiosity, we feel good about what we do and we want everyone else to feel the same fulfillment

Our team is made up of 400 employees in France, New York, and Singapore, all united by the same ambition : to shift the boundaries of the global video platform ecosystem.Serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client's conversion and retention. Your scope will include, but is not limited to, the following :
- Respond to RFPs and client inquiries working closely with Sales directors, AdOps and Marketing teams
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
- Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
- Conduct in-depth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
- Collaborate with AdOps team to secure campaign delivery
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions

- A first experience in digital advertising and client facing roles is required
- Excellent organizational, interpersonal and communication (written and verbal) skills
- Solid computer skills including advanced knowledge of MS suite
- Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
- Ability to handle multiple priorities
- Strong analytical skills
- Problem identifier and problem solver
- Ability to function equally well independently and as part of a team