Coe Director - Manager Technology Operations & Itsm H/F - Valeo

Valeo est une entreprise mondiale de haute technologie qui conçoit des solutions révolutionnaires pour réinventer la mobilité. Nous sommes un équipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilité dans le monde entier. Notre vision ? Inventer une mobilité plus verte et plus sûre, grâce à des solutions axées sur la conduite intuitive et la réduction des émissions de CO2. Nous sommes leaders dans nos domaines d'activité et reconnus comme l'une des plus grandes entreprises innovantes au monde.Highlight the main responsibilities

Global IT Operations Management :
- Lead and manage the global IT operations team, ensuring 24/7 service availability, performance, and reliability of critical IT infrastructure and applications.
- Develop, implement, and monitor operational metrics (KPIs) to ensure service levels are met and continuously improved.
- Oversee incident, problem, change, and request management processes, ensuring adherence to defined procedures and SLAs.
- Drive automation initiatives within IT operations to enhance efficiency and reduce manual effort.
- Ensure the effective management of IT assets, including hardware, software, and licenses, throughout their lifecycle.

ITSM Process Framework & Tool Ownership :
- Define, implement, and mature the organization's ITSM process framework based on ITIL best practices (e.g., Incident, Problem, Change, Release, Request, Service Level Management).
- Lead the selection, implementation, and continuous optimization of the ITSM tool, ensuring its effective utilization to support all ITSM processes.
- Oversee the design, population, and maintenance of the Configuration Management Database (CMDB), ensuring data accuracy, completeness, and its role as a foundational element for ITSM processes.
- Champion a culture of continuous improvement within the ITSM landscape, regularly reviewing processes and tools for effectiveness and efficiency.

Managed Service Provider (MSP) Management :
- Manage end-to-end relationships with strategic Managed Service Providers (MSPs), ensuring adherence to contractual agreements, service level agreements (SLAs), and performance targets.
- Conduct regular service reviews with MSPs, identify areas for improvement, and drive corrective actions.
- Collaborate with procurement and legal teams on contract negotiations and renewals for MSP services.
- Ensure seamless integration of MSP operations with internal IT processes and tools.

In house support IT Operations :
- Provide leadership and strategic direction to the in house IT operations team, ensuring alignment with global IT strategies and standards.
- Foster a high-performance culture within the team, focusing on talent development, performance management, and employee engagement.
- Oversee the delivery of IT services, ensuring quality, efficiency, and adherence to global standards.
- Act as a primary liaison between the CIO Office/Global Technology leadership and the In house support operations.

Leadership & Strategic Alignment :
- Contribute to the strategic planning and execution of the Governance / CIO Office's initiatives, ensuring operational readiness and alignment.
- Lead, mentor, and develop a high-performing team of IT professionals, fostering a collaborative and innovative environment.
- Communicate effectively with senior leadership, business stakeholders, and technical teams on IT operations performance, risks, and strategic initiatives.
- Manage budgets related to IT operations, ITSM tools, and MSP engagements, ensuring cost-effectiveness and value realization.
- Champion operational excellence and continuous improvement across all IT functions.

Position :
IS Shared Services/Comp Center Manager
Département :
Group IS Technology
Schedule :
Temps plein
Employee Status :
Type de contrat :
CDI
Job Posting Date :
2025-07-31
Join Us !
Being part of our team, you will join :
- One of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- A multi-cultural environment that values diversity and international collaboration
- More than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- A business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo :