Stage Business Intelligence Analyst H/F - PSA Retail France SAS

Support the DS Customer Satisfaction team on:
- Collecting, storing, sorting, and treating data to better measure customer satisfaction
- Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view:
- Customer satisfaction in sales, products, spare parts, services, and after sales
- DS brand e-reputation
- DS products quality
- DS services connectivity

- Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view:
- DS Technical Assistance efficiency
- Technical performance of DS repairers
- DS spare parts management efficiency

- Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders:
- Design and update of quality performance management dashboards
- Preparation of PowerPoint slideshows
- Communication and animation of the countries' results

- Consolidation of targets and monthly action plans:
- Monthly targets by KPIs
- Long-Term plans

- Support in new model launches:
- Contribution to the preparation of quality tools, communication materials and standards
- Adaptation of the existing KPI dashboard to the new models, motors or services

University course, business or engineering school

Strong Analytic skills
Knowledge of communication
Comfortable and reliable with figures and basic mathematical logic
Mastery of Excel is a prerequisite

Be fluent in French and English
Ability to sum up and be concise
Attention to accuracy and details
Willingness to be a team player, to support, to be flexible and go sometimes beyond daily routine or job description

Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.