Responsable SAV International Machines Industrielles H/F - Audiens Conseil

Audiens Conseil accompagne les entreprises en France et à l'international dans la recherche, et l'évaluation de leurs équipes.Our Client is a global leader in the circular economy sector with over 2500 machines deployed worldwide, is dedicated to creating sustainable solutions for waste sorting. Our cutting-edge machinery inspects and sorts various materials. We firmly believe in the power of technology to drive positive change while preserving our planet for future generations.

As a Service Manager (North Europe), you will be responsible for supervising a team of more than 10 people, instilling the safety culture throughout your team.

Reporting to the Global Service Manager, you will contribute to the circular economy by coordinating customer relationships in your territory (UK, Benelux, German-speaking countries, Scandinavia and Poland).

Additionally, you will manage the service product promotion strategy in your area, aiming to achieve the highest customer satisfaction rate.

Qualities we seek:

- Ability to be an inspiring team leader.
- A passion for using technology to address global challenges, particularly in waste management.
- An autonomous and entrepreneurial mindset.
- Excellent communication and interpersonal skills.

Competencies:

- Background in mechanical, electrotechnical, or industrial machinery, with ideally a minimum of 5 years of experience in commissioning and maintenance.
- Computer literate.
- Strong negotiation skills.
- Excellent reporting and synthesis skills.
- Strong knowledge of industrial processes, with the ability to effectively guide clients.
- Fluent in English
- A second or third language (French/German/Dutch) would be an asset.