E-Services Product Manager H/F - Chanel

WHAT IMPACT YOU CREATE AT CHANEL

You will lead the vision, roadmap, and performance of Chanel's eServices across Europe, including appointment booking, queue management, and client events. This key role drives scalable, value-driven product development within our omnichannel strategy, ensuring a cohesive European core model.

Product Vision & Roadmap

- Define and continuously refine the European eServices product vision.
- Build, prioritise, and defend a clear, value-based roadmap.
- Balance core model scalability with justified market adaptations.
- Lead discovery phases to validate structural product evolutions.
- Conduct competitive analysis, benchmarking, and functional/UX studies on competitor websites and in-store to propose enhancements.

Governance & Stakeholder Alignment

- Act as the European product lead and drive cross-functional collaboration across Vendor, Divisions, Internal partners, Markets, and IT.
- Consolidate and structure market needs into strategic priorities.
- Prepare arbitration materials for senior leadership when required.
- Ensure clear ownership boundaries between IT and Business.

Delivery & Operational Excellence

- Oversee integrations and ensure technical consistency.
- Secure UAT ownership and go-live readiness.
- Maintain structured documentation and decision traceability.

Performance & Optimisation

- Define and monitor KPIs (adoption, usage, service conversion, client satisfaction).
- Analyse performance gaps and identify optimisation levers.
- Ensure each structural initiative includes measurable business impact.
- Embed a full product lifecycle discipline (discovery delivery measurement).

YOU ARE ENERGISED BY

You thrive in complex, collaborative environments and are motivated by the challenge of aligning multiple stakeholders around a unified vision. You are proactive in driving product strategy, passionate about delivering tangible business impact, and enjoy working cross-functionally with business and technical partners across different markets.

WHAT YOU WILL BRING

- 5+ years in product management or project management within Digital, Retail or SaaS sectors
- Experience in multi-market and omnichannel environments.
- Strong prioritisation and arbitration capability.
- High resilience and political awareness.
- Outcome-driven and analytically rigorous.
- Fluent English.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.