Quality Reactive Lead H/F - PSA Retail France SAS

At the core of quality-related challenges, the position holder plays a pivotal role in managing and leading the technical triage of complex systemic issues, particularly when no immediate resolution is available through standard functions (Manufacturing, Suppliers, Engineering).

As a key point of contact in critical situations, they are responsible for overseeing quality escalation processes (RACE, TOP Warranty, TSO), ensuring they are handled with rigor, structure, and within the required timelines.

In close collaboration with the field quality manager, they provide high-level technical support to deliver an objective assessment of the quality status within their scope of responsibility.

They lead a dedicated expert triage team and are actively involved in resolving high-impact issues, contributing to customer satisfaction, the achievement of quality performance objectives, and the overall agility of the organization.

With a solid background in engineering (mechanical, electrical, or systems), the ideal candidate is proficient in advanced problem-solving tools (PDCA, RCA, 5 Whys, Ishikawa, etc.) and has substantial experience in root cause analysis and the implementation of sustainable corrective actions. A Black Belt certification in problem solving is preferred to effectively lead triage activities within a multidisciplinary team, often spread across international locations.

But beyond technical skills, this role demands strong interpersonal qualities:
A rigorous, pragmatic, and analytical mindset
The ability to prioritize and make autonomous decisions under pressure
Excellent communication skills-both verbal and written-capable of influencing at all levels of the organization

The ideal candidate is a unifying leader, able to educate and influence with diplomacy while maintaining a clear focus on results. They will thrive in a multicultural and cross-functional environment, where teamwork, proactivity, and resilience are essential to success.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.