Team Lead Customer Success - Southern Europe - Spendesk H/F - Spendesk

Ready to build something that lasts?At Spendesk, we're looking for a leader who will make it thrive. As Team Lead Customer Success for Southern Europe, you'll take ownership of a team of 8 CSMs, with real decision-making power and a direct impact on retention and revenue expansion across our customer portfolio. You're the bridge between company strategy and the experience our customers live every day across France, Spain, and beyond.This is a role for someone who loves coaching people just as much as diving into their customers' financial challenges.What you'll do:???????? Leadership & Team DevelopmentLead 8 CSMs to excellence: day-to-day direction, prioritisation, support, and continuous skill-buildingSet clear goals: OKRs, KPIs by seniority level, weekly 1:1s, and monthly performance check-insCoach meaningfully: regular sessions, call shadowing, enablement workshops to accelerate individual and team impactRun routines that deliver: weekly kick-offs, forecast reviews, pipeline and health checks for sharp, consistent executionGrow careers: individual development plans, actionable feedback, recognition, and genuine support for the next stepContribute to hiring and onboarding as the team scales?? Strategic Efficiency & ScalabilityOptimise processes: design and implement workflows, automation, and standards across the full customer lifecycle (Onboarding Adoption Retention)Align CS goals with company strategy: close cross-functional collaboration with Sales, Product, Support, Banking, and LegalProtect and grow revenue: retention programmes, churn reduction, product adoption expansion across the portfolioChampion AI: identify and deploy the right tools to scale customer interactions and boost team productivity?? Customer-Centric OperationsDrive satisfaction and retention across the Southern Europe portfolioGet ahead of churn: proactive customer success methodologies to identify risk early and surface growth opportunitiesDeliver seamless customer experiences through tight cross-functional collaborationOwn complex escalations: with composure, speed, and effectivenessExperience & Background:5+ years in Customer Success, Account Management, or similar customer-facing roles, with a genuine customer-first mindset2+ years of team leadership or management experienceStrong, hands-on knowledge of finance, accounting, or management control: you know how CFOs, Heads of Accounting, and Controllers think, what drives their decisions, and what keeps them up at nightFintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferredBonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European marketsAbout Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.For more information: www.spendesk.com/pressAbout our people & cultureWe believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About our benefitsOur culture is built on trust, empowerment, and growth - with benefits to match!Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)Lunch 60% funded by Spendesk (Swile Card)Alan Premium health insuranceA Gymlib pass to let off steam after a productive day at workAccess to Moka.care for emotional and mental health wellbeingLatest Apple equipmentGreat office snacks to fuel your dayA positive team to work with daily!Diversity & InclusionAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.At Spendesk, we're looking for a leader who will make it thrive. As Team Lead Customer Success for Southern Europe, you'll take ownership of a team of 8 CSMs, with real decision-making power and a direct impact on retention and revenue expansion across our customer portfolio. You're the bridge between company strategy and the experience our customers live every day across France, Spain, and beyond.This is a role for someone who loves coaching people just as much as diving into their customers' financial challenges.Lead 8 CSMs to excellence: day-to-day direction, prioritisation, support, and continuous skill-buildingSet clear goals: OKRs, KPIs by seniority level, weekly 1:1s, and monthly performance check-insCoach meaningfully: regular sessions, call shadowing, enablement workshops to accelerate individual and team impactRun routines that deliver: weekly kick-offs, forecast reviews, pipeline and health checks for sharp, consistent executionGrow careers: individual development plans, actionable feedback, recognition, and genuine support for the next stepContribute to hiring and onboarding as the team scalesLead 8 CSMs to excellence: day-to-day direction, prioritisation, support, and continuous skill-buildingSet clear goals: OKRs, KPIs by seniority level, weekly 1:1s, and monthly performance check-insCoach meaningfully: regular sessions, call shadowing, enablement workshops to accelerate individual and team impactRun routines that deliver: weekly kick-offs, forecast reviews, pipeline and health checks for sharp, consistent executionGrow careers: individual development plans, actionable feedback, recognition, and genuine support for the next stepContribute to hiring and onboarding as the team scalesOptimise processes: design and implement workflows, automation, and standards across the full customer lifecycle (Onboarding Adoption Retention)Align CS goals with company strategy: close cross-functional collaboration with Sales, Product, Support, Banking, and LegalProtect and grow revenue: retention programmes, churn reduction, product adoption expansion across the portfolioChampion AI: identify and deploy the right tools to scale customer interactions and boost team productivityOptimise processes: design and implement workflows, automation, and standards across the full customer lifecycle (Onboarding Adoption Retention)Align CS goals with company strategy: close cross-functional collaboration with Sales, Product, Support, Banking, and LegalProtect and grow revenue: retention programmes, churn reduction, product adoption expansion across the portfolioChampion AI: identify and deploy the right tools to scale customer interactions and boost team productivityDrive satisfaction and retention across the Southern Europe portfolioGet ahead of churn: proactive customer success methodologies to identify risk early and surface growth opportunitiesDeliver seamless customer experiences through tight cross-functional collaborationOwn complex escalations: with composure, speed, and effectivenessExperience & Background:5+ years in Customer Success, Account Management, or similar customer-facing roles, with a genuine customer-first mindset2+ years of team leadership or management experienceStrong, hands-on knowledge of finance, accounting, or management control: you know how CFOs, Heads of Accounting, and Controllers think, what drives their decisions, and what keeps them up at nightFintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferredBonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European marketsAbout Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.For more information: www.spendesk.com/pressAbout our people & cultureWe believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About our benefitsOur culture is built on trust, empowerment, and growth - with benefits to match!Drive satisfaction and retention across the Southern Europe portfolioGet ahead of churn: proactive customer success methodologies to identify risk early and surface growth opportunitiesDeliver seamless customer experiences through tight cross-functional collaborationOwn complex escalations: with composure, speed, and effectiveness5+ years in Customer Success, Account Management, or similar customer-facing roles, with a genuine customer-first mindset2+ years of team leadership or management experienceStrong, hands-on knowledge of finance, accounting, or management control: you know how CFOs, Heads of Accounting, and Controllers think, what drives their decisions, and what keeps them up at nightFintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferredBonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European marketsAbout Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.For more information: www.spendesk.com/pressAbout our people & cultureWe believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About our benefitsOur culture is built on trust, empowerment, and growth - with benefits to match!5+ years in Customer Success, Account Management, or similar customer-facing roles, with a genuine customer-first mindset2+ years of team leadership or management experienceStrong, hands-on knowledge of finance, accounting, or management control: you know how CFOs, Heads of Accounting, and Controllers think, what drives their decisions, and what keeps them up at nightFintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferredBonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European marketsAbout Spendesk Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.For more information: www.spendesk.com/pressAbout our people & cultureWe believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset. About our benefitsOur culture is built on trust, empowerment, and growth - with benefits to match!Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)Lunch 60% funded by Spendesk (Swile Card)Alan Premium health insuranceA Gymlib pass to let off steam after a productive day at workAccess to Moka.care for emotional and mental health wellbeingLatest Apple equipmentGreat office snacks to fuel your dayA positive team to work with daily!Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)Lunch 60% funded by Spendesk (Swile Card)Alan Premium health insuranceA Gymlib pass to let off steam after a productive day at workAccess to Moka.care for emotional and mental health wellbeingLatest Apple equipmentGreat office snacks to fuel your dayA positive team to work with daily!Diversity & InclusionAt Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply. is Europe's leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees.Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with Spendesk believes that people do their best work when they're given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.Ready to grow further? Check out their open roles!