Customer Success Manager Paris H/F - Yoobic
- Paris 8e - 75
- CDI
- Yoobic
Les missions du poste
Who we are...
YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit or follow us on .
What we need...
We're looking for a talented Customer Success Manager to join our Customer Success team. You'll join a dynamic, client-obsessed team that makes a significant contribution to YOOBIC's retention and growth. The Customer Success Manager (CSM) supports clients' adoption and value realization of the YOOBIC solution.
CSMs at YOOBIC take ownership of the client relationship - advising on business processes and providing counsel and guidance to ensure clients' business objectives are met. The CSM also acts as an internal advocate for the client, helping to drive support and change when needed so clients can achieve their goals.
What you'll do...
Manage and grow relationships with key client stakeholders across your portfolio
Define high-level account strategies for each customer to ensure long-term adoption, satisfaction and success
Ensure the overall health of your customers and define joint success plans, reviewed at Executive Business Reviews (EBRs) with customers' project teams and executive sponsors, to maximize their business objectives
Organize EBRs and operational reviews with clients, with frequency depending on customer ARR size
Identify opportunities for improvement, ensuring optimal use of the solution and managing day-to-day follow-up on client activity and operations
Flag potential risks early to continuously enhance business and operational efficiency
Leverage YOOBIC and client KPIs and data analysis to support decision-making
Proactively solve client issues
Act as a functional and strategic advisor to your customers, building strong relationships at every level of their organization
Develop a consultative relationship with each client, working alongside Sales and Account Management to provide solution planning support
Work closely with our Product team to help shape the evolution of the app based on market requirements
Partner with our global Customer Success team to share and develop best practices
Prove value with your Tier 1 and Tier 2 customers
Negotiate renewals and manage redlining
Take on additional responsibilities as needed - because that's the kind of person you are!
What you have...
Experience in a Customer Success, Client Relationship, or Consulting role within a B2B SaaS business, ideally working with smaller accounts
A client-facing, people-oriented nature
Strong project management skills
Experience developing and running Quarterly Business Reviews
Strong analytical skills (data analysis, reports, KPIs and metrics, etc.)
A proactive, get things done attitude
A start-up/scale-up mentality - you learn fast and are a natural problem solver
A resourceful nature, with excellent interpersonal and communication skills
The ability to adapt and work within an international environment
Intellectual curiosity, tenacity and organization
An eye for detail - the little things matter to you, and you spot them easily
Fluency in English and French; additional languages, especially Spanish or Italian, are a plus
Nice to have:
A retail operational background (visual merchandising, store operations, etc.)
Familiarity with YOOBIC as a user
Experience with contract redlining and negotiation
This is a Paris-based role. Standard office hours are 9am-6pm, Monday to Friday, with a hybrid policy of 2-3 days in the office and the rest remote.
What we offer...
25 days holiday (plus RTT - subject to eligibility)
Mutuelle coverage for you and your family (optional)
Team events including weekly lunches and lots of social events
Free online HIIT sessions
Regular training and coaching to make you even better in your role
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and want to ensure our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process, please don't hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit or follow us on .
We're looking for a talented Customer Success Manager to join our Customer Success team. You'll join a dynamic, client-obsessed team that makes a significant contribution to YOOBIC's retention and growth. The Customer Success Manager (CSM) supports clients' adoption and value realization of the YOOBIC solution.
CSMs at YOOBIC take ownership of the client relationship - advising on business processes and providing counsel and guidance to ensure clients' business objectives are met. The CSM also acts as an internal advocate for the client, helping to drive support and change when needed so clients can achieve their goals.
Manage and grow relationships with key client stakeholders across your portfolio
Define high-level account strategies for each customer to ensure long-term adoption, satisfaction and success
Ensure the overall health of your customers and define joint success plans, reviewed at Executive Business Reviews (EBRs) with customers' project teams and executive sponsors, to maximize their business objectives
Organize EBRs and operational reviews with clients, with frequency depending on customer ARR size
Identify opportunities for improvement, ensuring optimal use of the solution and managing day-to-day follow-up on client activity and operations
Flag potential risks early to continuously enhance business and operational efficiency
Leverage YOOBIC and client KPIs and data analysis to support decision-making
Proactively solve client issues
Act as a functional and strategic advisor to your customers, building strong relationships at every level of their organization
Develop a consultative relationship with each client, working alongside Sales and Account Management to provide solution planning support
Work closely with our Product team to help shape the evolution of the app based on market requirements
Partner with our global Customer Success team to share and develop best practices
Prove value with your Tier 1 and Tier 2 customers
Negotiate renewals and manage redlining
Take on additional responsibilities as needed - because that's the kind of person you are!
Manage and grow relationships with key client stakeholders across your portfolio
Define high-level account strategies for each customer to ensure long-term adoption, satisfaction and success
Ensure the overall health of your customers and define joint success plans, reviewed at Executive Business Reviews (EBRs) with customers' project teams and executive sponsors, to maximize their business objectives
Organize EBRs and operational reviews with clients, with frequency depending on customer ARR size
Identify opportunities for improvement, ensuring optimal use of the solution and managing day-to-day follow-up on client activity and operations
Flag potential risks early to continuously enhance business and operational efficiency
Leverage YOOBIC and client KPIs and data analysis to support decision-making
Proactively solve client issues
Act as a functional and strategic advisor to your customers, building strong relationships at every level of their organization
Develop a consultative relationship with each client, working alongside Sales and Account Management to provide solution planning support
Work closely with our Product team to help shape the evolution of the app based on market requirements
Partner with our global Customer Success team to share and develop best practices
Prove value with your Tier 1 and Tier 2 customers
Negotiate renewals and manage redlining
Take on additional responsibilities as needed - because that's the kind of person you are!
Experience in a Customer Success, Client Relationship, or Consulting role within a B2B SaaS business, ideally working with smaller accounts
A client-facing, people-oriented nature
Strong project management skills
Experience developing and running Quarterly Business Reviews
Strong analytical skills (data analysis, reports, KPIs and metrics, etc.)
A proactive, get things done attitude
A start-up/scale-up mentality - you learn fast and are a natural problem solver
A resourceful nature, with excellent interpersonal and communication skills
The ability to adapt and work within an international environment
Intellectual curiosity, tenacity and organization
An eye for detail - the little things matter to you, and you spot them easily
Fluency in English and French; additional languages, especially Spanish or Italian, are a plus
Experience in a Customer Success, Client Relationship, or Consulting role within a B2B SaaS business, ideally working with smaller accounts
A client-facing, people-oriented nature
Strong project management skills
Experience developing and running Quarterly Business Reviews
Strong analytical skills (data analysis, reports, KPIs and metrics, etc.)
A proactive, get things done attitude
A start-up/scale-up mentality - you learn fast and are a natural problem solver
A resourceful nature, with excellent interpersonal and communication skills
The ability to adapt and work within an international environment
Intellectual curiosity, tenacity and organization
An eye for detail - the little things matter to you, and you spot them easily
Fluency in English and French; additional languages, especially Spanish or Italian, are a plus
Nice to have:
A retail operational background (visual merchandising, store operations, etc.)
Familiarity with YOOBIC as a user
Experience with contract redlining and negotiation
A retail operational background (visual merchandising, store operations, etc.)
Familiarity with YOOBIC as a user
Experience with contract redlining and negotiation
This is a Paris-based role. Standard office hours are 9am-6pm, Monday to Friday, with a hybrid policy of 2-3 days in the office and the rest remote.
25 days holiday (plus RTT - subject to eligibility)
Mutuelle coverage for you and your family (optional)
Team events including weekly lunches and lots of social events
Free online HIIT sessions
Regular training and coaching to make you even better in your role
25 days holiday (plus RTT - subject to eligibility)
Mutuelle coverage for you and your family (optional)
Team events including weekly lunches and lots of social events
Free online HIIT sessions
Regular training and coaching to make you even better in your role
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and want to ensure our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process, please don't hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.