Customer Success Management Low-Touch & Startup - Internship H/F - Scaleway

OUR STORY:🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU ?

Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.

Your mission will be to support CSMs in their daily interactions with clients and contribute to improving customer processes in order to help maintain and grow our customer base while delivering a high-quality client experience.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer follow-up, process improvement, and cross-functional projects with other internal teams.

For this precise position, you'll be immersed in 2 squads of the CSM team: the low-touch (1 person) and the startup pod (3 employees)

YOUR DAILY ROUTINE

Tasks

• Contribute to our low-touch strategy (addressing many customers with a one-to-many approach) by sending the right information at the right time to our customers under different formats: mailing, webinar, in-person event, etc.
• Analyze your campaigns and suggest format improvements based on results
• Contribute to and update the data of our customer health score. This helps identify growing customers but also accounts at risk
• Identify accounts within our low-touch portfolio that would require more regular touch-points from other members of the CSM team
• Organise, prepare and participate in customer meetings alongside CSMs, in particular for our low-touch and startup squads
• Provide client meeting minutes, ensure follow-up actions are clearly identified and support follow-up
• Contribute to cross-functional projects to improve CSM processes and tools

ABOUT YOU

HARDSKILLS :

• Currently a Master's student (M1 or M2) in a business school or engineering school
• Good communication skills, ability to structure information and produce clear written summaries
• Analytical skills, able to tell a story from data
• First experiences through school projects, internships, or student jobs
• Oral and written fluency in French and English is a must; fluency in another European language (German, Italian, Spanish for ex.) will be a plus
• Strong interest in customer relationship management and the tech/cloud ecosystem
• Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus)

SOFTSKILLS :

• Curious and eager to learn
• Interested and engaged in understanding customer needs
• Good listening skills
• Open-minded and collaborative
• Organized and reliable

WHAT YOU WILL FIND AT SCALEWAY ++++

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round.

Well-being commitments: Whether it's access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure ?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS ...

• HR interview (15 min)
• Interview with the managers to understand your skills, motivations, and interest in the role (30 min)
• Interview with Louise to validate your fit with the team and our culture (45 min)

📅 Internship start date: January 2027

📍 Location: Paris

Scaleway is a company certified under SecNumCloud. A background check is mandatory in order to join the company.At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.We believe great ideas come from everywhere, and everyone which is why you should definitely apply.